FAQs

BoneSync Pro is an open-ear bone conduction headset designed for sport, swimming, commuting, and daily listening while keeping your ears open to your surroundings.

Bone conduction sends sound through your cheekbones instead of sealing your ear canal. This helps you stay aware of traffic, people, water, and other environmental cues.

Yes. BoneSync Pro includes built-in 32GB storage, so you can load music and listen in MP3 mode without carrying your phone.

Yes. BoneSync Pro supports Bluetooth playback for calls, streaming, and everyday listening when your phone or device is nearby.

Yes. BoneSync Pro is designed for swim-focused use with IPX8 waterproofing. For the best underwater listening experience, pair it with AquaSeal Pro Earplugs.

Bluetooth signals do not travel well underwater. For swimming, use the built-in MP3 mode instead of Bluetooth streaming.

Yes. BoneSync Pro is made for water-ready routines including sweat, rain, and swim sessions.

Rinse gently with fresh water if needed, wipe with a soft cloth, and let it air-dry before charging.

AquaSeal Pro Earplugs help reduce external water noise and improve underwater bone conduction clarity during swim sessions.

The sweatband helps improve stability during cycling, running, training, and other high-movement routines.

BoneSync Pro uses the Magnetic Charge Sync Cable designed for the headset charging contacts.

The accessories are designed around the BoneSync Pro setup. Check each product page for exact compatibility details.

Available payment options are shown at checkout and may include major cards, Shop Pay, Apple Pay, Google Pay, and other supported methods.

If your order has not been processed yet, contact us as soon as possible. Once an order has shipped, it cannot be changed or canceled.

You will receive an order confirmation email after checkout. If you do not see it, check your spam folder or contact support.

Shipping availability is shown at checkout based on your destination address.

Delivery time depends on your location and selected shipping method. You will receive tracking details once your order ships.

SyncCrib supports a 30-day return window. Items should be returned in eligible condition according to our return policy.

Contact SyncCrib support with your order number and the item you want to return. We will guide you through the next steps.

Wipe the headset with a soft damp cloth. Do not use harsh chemicals, abrasive cleaners, or high-pressure water.

Make sure the magnetic charging contacts are clean and dry, then reconnect the cable. If the issue continues, contact support.

Use the Contact Us page or reply to your order email. Include your order number when asking about an existing order.